417 Psych is physically located at 1911 S. National Avenue, Suite 401, Springfield, Missouri 65804.

All of our providers can see individuals virtually across the state of Missouri.

In addition to in-person appointments, Dr. Roldan offers virtual Telehealth services to individuals in at least 43 states through an interstate agreement called PsyPact.

To see if your state is eligible, please visit psypact.gov/mpage/psypactmap.

If you do not reside in a participating state, Dr. Roldan is unable to provide clinical services at this time.

Dr. Roldan is the only provider who can accept clients living outside theh state of Missouri. Through an agreement with PsyPact, she is able to provide Telehealth services to individuals in at least 43 states across the United States.

To see if your state is one of them, please visit https://psypact.gov/mpage/psypactmap.

If you do not reside in one of these states, Dr. Roldan is unable to provide your clinical services at this time.

LPCs and Counseling Interns are only able to provide services to individuals currently residing in the state of Missouri.

The best way to get time with one of our providers is to schedule a free virtual consultation with the provider of your choice at:

https://417psych.janeapp.com/

This is a great way to see if a provider is a good fit for you. All our providers do their own scheduling and billing and are often busy with clients during regular business hours.

The second best way to reach us is to text us at 417-413-1724, as we can confidentially and securely communicate with you even if we are unable to call.

If you are unable to get what you need via a virtual consultation or texting and would like a call back, please text us with good times to receive a call back.

We do not bill insurance, and we are not credentialed on any insurance panels.

With that said, our providers qualify to be out-of-network (OON) providers on some plans and will provide an itemized invoice that you can submit to your insurance company to negotiate for reimbursement. You can contact your insurance company directly to inquire about its reimbursement policy for out-of-network behavioral health treatment. If you intend to submit superbills to your insurance company, please let us know as soon as possible, as there are pros and cons that should be discussed in advance of this decision. We make no guarantees of reimbursement based on offering a superbill. It is your responsibility to communicate with your insurance provider. The providers at 417 Psych do not communicate with insurance companies directly.

For individuals with Medicare (even if you carry a secondary insurance), you are NOT able to receive and submit superbills and must enter into a private contract in order to receive services with a provider at 417 Psych. If you need to use your Medicare coverage, we are happy to provide outside referrals.

Call the number on the back of your insurance card, and ask to speak with a representative. Be prepared with a pen and paper to receive a lot of important information. Once connected, ask the following questions:

1) Does my policy provide out of network benefits?

2) Do I have a separate deductible for out of network claims? Or is it one deductible for in- and out-of-network claims?

c) How much is my deductible for out-of-network, and how much has been met to date?

d) What is my co-insurance?

e) Are telehealth services covered in my out-of-network benefits?

f) What will I need to do to see an out-of-network provider and be considered for reimbursement?

Submitting a special receipt to your insurance company is necessary if you wish to utilize out-of-network benefits provided by your managed care provider. This special receipt is called a "superbill" and contains important information such as the National Provider ID of your therapist, a CPT code (procedure code), a diagnosis, and information about the location where you received services (in-office, telehealth, etc.). If your managed care provider offers out-of-network benefits, they will ask you to submit a superbill for eligible services.  Our electronic medical system uses the title statement for insurance reimbursement; this is exactly the same as a superbill. 

Individuals with Medicare are NOT eligible to receive reimbursement from Medicare and must enter into a private contract in order to receive services at 417 Psych. This is true even if you pay for a secondary insurance. Alternatively, our office can provide referrals for a different provider who accepts Medicare.

Please note that insurance companies require a diagnosis before they will consider reimbursement. This is why many individuals prefer to pay out-of-pocket. Weigh the pros and cons to determine which choice is best for you.

If you specify in advance that you wish to receive regular superbills, they will automatically be made available to you around the first of each month for the previous month's services. If you decide later to request superbills, they can be generated after the fact with some extra steps involved. The superbill is released from our electronic medical records system, and comes from a “noreply” email from the software program. Superbills are emailed to the email address that you first used when you completed your intake paperwork. If you do not receive this in your inbox, it may mean that the superbill landed in your junk mailbox, or it may mean that we did not check a specific box when we got you set up in our system.

Do not hesitate to reach out for assistance!